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Dear
We hope you are thoroughly enjoying your stay in campus accommodation during
your studies at Brunel University London. Below are some of the frequently
asked questions received during the month of November. If you have any
queries regarding your accommodation please check below in the first instance.
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What happens if I have not paid
my first instalment yet?
If you have
any problems paying your rent the University offers a number of support
services to help you manage your finances. If you are still awaiting your
loan or bursary please contact the Student Centre for
additional information. Furthermore the Money
Doctors offer money saving tips and resources in order
to help you budget your finances for the term. Please note that late
payments can incur a charge of £50. In addition a further charge of £50 is
added for every subsequent payment date the instalment remains unpaid. If
you are unsure of the amount you owe the University you can find the
instalment amounts and payment dates on your e-Vision
account under
the tab ‘My Money’.
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I am having problems with my
flatmates, is there someone
I can talk to about it?
If you have an
issue with any of your flatmates, that cannot be resolved within your flat,
you can speak to your Residence
Office to help resolve any issues. Did you know we
have Residence Student Mentors who can also help and support you through any issues you may have
in campus accommodation. They can be contacted during term time from
Monday-Thursday 5pm-9pm.
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What if I want to move out early?
If you intend to move out before the end of
your contract please refer to our Vacating your Accommodation Process 2016/17 leaflet prior to handing in your keys to your Residence Office.
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Reporting
Maintenance/Damage Issues
Submit
a Maintenance Request under "Request Forms" in your Accommodation Hub.
If you would like to check the progress of a maintenance request please
contact your
Residence Office.
Useful
Information
To
request to change your room:
Submit a Room Exchange
Request
For hall/room access enquiries: please visit your Residences
Office
Update your contact details: Log into your Accommodation Hub
(To update your contact details on the University
system please also visit your e-Vision account.)
Publications
and Guides
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