Refund Request Terms and Conditions 2025/26

Refunds can take up to 8 weeks to be processed by the Finance Office.

A refund will only be processed providing there are no overdue items on the account.

Refund Method: All refunds will be returned to the original payer by the original payment method (Card, BACS, Flywire etc.) to where the payment was initiated from; this is known as "return to source" and is in accordance with money laundering regulations. It is not possible for us to process refunds to a third party or to any other nominated account holder. The University is not liable for any currency fluctuations when returning payments.

Brunel and BPC Students - If funds are paid to Brunel University which were intended for BPC, the funds will be returned to the original payer with instruction to make payment to the correct account. We are unable to transfer funds to BPC on the payers behalf.

Visiting Students, Staff and Departmental Visitors - All queries relating to refund requests should be made in person to Student Centre, or via email to sledger@brunel.ac.uk .