The following information guides you through the process for collecting keys and your arrival. Your room allocation is subject to the regulations set out in the Residences Rules and Regulations Booklet 2015/16. These are the regulations that you have agreed to when accepting your Licence Agreement online. Please read these carefully as they form part of your accommodation contract with the University. The Licence Agreement and Residences Rules and Regulations are governed by English law which international students may find is quite different from the law which applies in their own country, therefore you may wish to take advice if you feel you need it. Please note that the copy of the Licence Agreement you have received attached to your 'Accommodation Offer Accepted' email is for your information only. You are not required to return a paper copy of your Licence Agreement to Accommodation Services if you have accepted your Licence Agreement online.

What do I need to bring to collect my keys?

Your Residence Manager will ask to see all of the documentation listed below before issuing your keys:

1. Proof of identity (photographic ID) ie a passport or valid driver's license;
2. A copy of your Licence Agreement (you can find this online);
3. One recent passport sized photo of yourself.

Please note: If you are collecting keys for a studio flat your partner will be required to be present at the same time to sign for and collet the additional keys, please see section 8 in the Residence Rules and Regulations for further information.

When and where do I collect my keys?

Your keys will be available for collection from 3pm on the start date of your Licence Agreement unless otherwise advised.

The Residence Office for the appropriate Hall will be open for key collection between 9am and 4.30pm.

The key issue points are as follows:

Isambard Residence Office- for Isambard Complex, Mill, Fleming and Galbraith Halls

Bishop Complex Office - for Bishop Complex, Lancaster Complex, Faraday, Chepstow, Cliton and Saltash Halls

What if I cannot get to Brunel at the specified time?

If you are arriving when the Residence Office is closed please contact your Residences Office who will arrange for your keys to be collected from the Security Office. If you are not arriving on the start date of your contract please complete a Late Arrival Request form to ensure that you room is not cancelled before your arrival.

How do I pay my accommodation fees?

The University prefers accommodation fees to be paid by Direct Debit, and you can set up a Direct Debit online before your arrival. Please see our Question and Answer Centre for more payment options.

As part of our commitment to environmental sustainability heating will be available during specific times and certain dates to be decided by the University Chief Operating Officer. To achieve a reduction in Carbon Footprint the University may implement temperature controls in vacation periods. This may involve the closure of some buildings, in which case alternative accommodation will be made available for those who require it. Please check section 14 in the Residence Rules and Regulations for further information.

What happens if I am going to arrive after the start date of my Licence Agreement?

If you no longer require a room on campus please complete the online cancellation form without delay to allow Accommodation Services to offer your room to another student. Please be advised if you cancel your Accommodation or you fail to arrive at the start of your contract your room will be cancelled and your deposit will be retained by the University. If you are planning to arrive after your Licence Agreement has started you will need to complete a Late Arrival Request Form online. For further terms and conditions please refer to section 15 of the Residence Rules and Regulations Booklet. If you would like to arrive later than the start date of your Licence Agreement please complete the Late Arrival Form online.

Where can I park my car?

Students living on campus or within a two mile radius of the University are not eligible to apply for an annual parking permit. They can use the pay & display areas between 8am and 4.30pm Monday to Friday. You can apply for 'out of hours' access through the Student Centre which allows you to park on campus outside these hours. The University will make an exception for disabled badge holders who can apply for a free parking permit via the Student Centre. Please note the University encourages the use of public transport and other sustainable methods of travel other than the motor car.

For further information about parking/permits please visit www.brunel.ac.uk/about/pubfac/car-parking or email the Student Centre.

Good luck with your studies and we wish you an enjoyable stay!

Useful links

Print my Licence Agreement

Campus room insurance policy (PDF)

Campus map

Arrival Check List

Request forms

Request to arrive late

Cancel your room allocation

Facebook

As part of the University Mentors role a Facebook group has been set up for each of the accommodation complexes on campus. This will give you the opportunity to ask questions about the Residences to the Students Mentors who will be living in your Complex and to have a chance to get to know some of your potential 'neighbours'. You will find the links to the Facebook groups below.

	Mill, Fleming and Galbraith Halls (MFG Complex) Group
	Isambard Complex Group
	Bishop and Lancaster Complex Faraday, Clifton, Chepstow and Saltash Halls Group

More Frequently Asked Questions