How do I secure my room offer?
If you have already paid the accommodation £350 deposit/booking fee (or £450 booking fee for studio flat prior to the allocation) then your room is secured for your arrival, IF NOT;
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You are required to pay the £350 deposit to secure your room offer.
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All payments must be made by cleared funds (eg cash or debit/credit card - regrettably cheques are not accepted).Payments can be made online - this is the preferred method of payment Over the phone by calling +44 (0)1895 265 264 In person at the University Cash Office or;
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If you are a new International student you may pay by any of the above methods or you may have already paid the £350 deposit to Brunel International.
Please note: If your deposit is not received by the deadline date stated on your room offer email, it will be presumed that you no longer require a room and your allocation will be cancelled and the room offered to another student.
What do I need to bring when I collect my keys?
Your Residences Manager will ask to see all of the documentation listed below before issuing your keys:
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Proof of identity (photo ID) ie a passport or valid driver’s licence;
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A copy of your Licence Agreement (you can find this online);
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A copy of your Key Release Form (you can find this online once you have completed your e-induction. It is essential to complete an online induction for residences before arrival at Brunel).One recent passport-sized photograph of yourself.
Please note: If you are collecting keys for a studio flat your partner will be required to be present at the same time to sign for and collect the additional keys, please see section 8 in the Residences Rules and Regulations for further information.
When and where do I collect my keys?
The Residence Office for the appropriate Hall will be open for key collection on:
Sunday 14 September 2014 between 10am and 7 pm
(please ensure you book your arrival slot online)
The key issue points are as follows:
Hall of Residence
Key Collection Point
Isambard Complex,
Isambard Residences Office, Concourse Hall
Bishop Complex, Lancaster Complex, Faraday, Chepstow, Clifton and Saltash Halls
Bishop Complex Residence Office, Bishop Hall (Campus Map Zone F)
What if I already live on campus?
If your current contract ends at 10am on 7 September 2014 and provided you have paid your deposit/booking fee and accepted your Licence Agreement for session 2014/15, you will be allowed continued accommodation on campus. Your contract for session 2014/15 will start on 14 September 2014, and you will be invoiced for the interim period during October 2014. Please refer to regulation 12.8 of the Residences Rules and Regulation Booklet for more information.
Your present Residences Manager will inform any student making an internal move when your new room is ready. Keys for your new room will be available for collection from the appropriate Residence Reception. You will be expected to transfer your belongings as soon as possible to your new room. Please ensure you have packed all your belongings over the weekend in readiness for the move. You must be available from 7 September 2014 to move your belongings and collect your keys for your new allocation. The keys must be collected by the resident (and partner if you have been allocated a studio flat).
What if I cannot get to Brunel at the specified time?
You can change your arrival slot for key collection online up to 72 hours before your arrival. If you are wishing to change it with less than 72 hours’ notice please contact your Residences Office who will arrange for your keys to be collected from the Security Office. If you are an international student and wish to arrive at a different time you can contact Brunel International for advice before arrival by calling +44 (0) 1895 265519 or emailing international@brunel.ac.uk. If you are attending the International Orientation Programme please click here for further information. Please do not leave your home address without first having secured accommodation.
What if I would like to arrive early?
You can request to arrive early provided you have accepted your Licence Agreement for 2014/15 and paid your £350 accommodation deposit/booking fee (£450 booking fee for studio flats). Please note that early arrival is subject to availability and may not be possible for all students. To make a request please submit an early arrival request form online. Payment is required for the number of days you wish to arrive early at the time of making the booking online. Once early arrival is booked charges will apply for the extra nights at the relevant nightly rate whether you occupy the room or not (cancellations are not accepted).Click here for Early Arrival Terms and Conditions. You may also be interested in reading - I am a student mentor / contact / attending Orientation and need to arrive more than 4 days before my contract starts. How do I book my early arrival?
How do I pay my accommodation fees?
After you have arrived and settled into your campus room you will be required to pay your first instalment of accommodation fees by 22 October 2014 (please refer to your Licence Agreement for fee instalment dates and amounts). The University prefers accommodation fees to be paid by Direct Debit, and you can set up a Direct Debit online before your arrival. Please see our Question and Answer Centre for more payment options
As part of our commitment to environmental sustainability heating will be available during specific times and certain dates to be decided by the University Chief Operating Officer. To achieve a reduction in Carbon Footprint the University may implement temperature controls in vacation periods. This may involve the closure of some buildings, in which case alternative accommodation will be made available for those who require it. Please check section 14 in the Residence Rules and Regulations for further information.
What if I change my mind or would like to arrive late?
If you no longer require a room on campus please complete the online cancellation form without delay to allow Accommodation Services to offer your room to another student. Please be advised if you cancel your Accommodation or you fail to arrive at the start of your contract your room will be cancelled and your deposit will be retained by the University. If you are planning to arrive after your Licence Agreement has started you will need to complete a Late Arrival Request Form online. If you are arriving more than 7 days after your Licence has started you will also be required to pay a proportion of the rent in advance at the time of completing your Late Arrival Form online. Failure to arrive on the agreed late arrival date will result in your deposit being retained by the University, and you will be liable to pay fees for the number of nights the room has been held for you until it is re-let. For further terms and conditions please refer to section 15 of the Residence Rules and Regulations Booklet. If you would like to arrive later than the start date of your Licence Agreement please complete the Late Arrival Form online.
Where can I park my car?
Students living on campus or within a two mile radius of the University are not eligible to apply for an annual parking permit. They can use the pay & display areas between 8am and 4.30pm Monday to Friday. You can apply for ‘out of hours’ access through the Student Centre which allows you to park on campus outside these hours. The University will make an exception for disabled badge holders who can apply for a free parking permit via the Student Centre. Please note the University encourages the use of public transport and other sustainable methods of travel other than the motor car.
Special arrangements will be in place at the start and end of each session to enable new and returning students to load and unload their personal belongings.
For further information about parking/permits please visit www.brunel.ac.uk/about/pubfac/car-parking or email the Student Centre.
Good luck with your studies and we wish you an enjoyable stay!
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Useful links
Campus room insurance policy (PDF)
Information for arriving by car
Request forms
Would you like a Brunel Buddy?
Brunel Buddies is a scheme to provide support to first year students to help them settle into life at Brunel. If you feel you would benefit from having a buddy to help you settle in please complete an application form online.
As part of the University Mentors role a Facebook group has been set up for each of the accommodation complexes on campus. This will give you the opportunity to ask questions about the Residences to the Students Mentors who will be living in your Complex and to have a chance to get to know some of your potential 'neighbours'. You will find the links to the Facebook groups below.
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Mill, Fleming and Galbraith Halls (MFG Complex) Group |
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Isambard Complex Group |
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Bishop and Lancaster Complex Faraday, Clifton, Chepstow and Saltash Halls Group |
More Frequently Asked Questions
If you have any further queries please visit the Question and Answer Centre where you will find answers to most of your frequently asked questions.