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The following information guides you through the process for collecting keys and your arrival. Your room allocation is subject to the regulations set out in the Residences Rules and Regulations Booklet 2016/17. These are the regulations that you have agreed to when accepting your Licence Agreement online. Please read these carefully as they form part of your accommodation contract with the University. The Licence Agreement and Residences Rules and Regulations are governed by English law which international students may find is quite different from the law which applies in their own country, therefore you may wish to take advice if you feel you need it. Please note that the copy of the Licence Agreement you have received attached to your 'Accommodation Offer Accepted' email is for your information only. You are not required to return a paper copy of your Licence Agreement to Accommodation Services if you have accepted your Licence Agreement online.
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What do I need to bring to collect my keys?A few days before your arrival you will receive an arrival text message and email. Your Residence Manager will ask to see either the email or text message before your keys will be released - so please keep this information safe. Your Residence Manager will ask to see the following before issuing your keys:
Please check that your contact details are up to date in the Accommodation Services Hub so you can make use of the above arrival information service. You will also need to complete your online e-induction and book your arrival slot before your arrival. Please note: If you are collecting keys for a studio flat your partner will be required to be present at the same time to sign for and collect the additional keys, please see section 6 of the Accommodation Allocation Policy in the Residence Rules and Regulations for further information.
When and where do I collect my keys?Your keys will be available for collection on: Sunday 11 September 2016 from the 24 hour Security Office located on campus.The Halls of Residence reception is open Monday to Friday between 9am and 5pm and are located as follows: Isambard Residence Office - for Isambard Complex, Mill, Fleming and Galbraith Halls Bishop Complex Office - for Bishop Complex, Lancaster Complex, Faraday, Chepstow, Clifton and Saltash Halls What if I already live on campus?If your current contract ends at 10am on 4 September 2016 and provided you have paid your booking fee and accepted your Licence Agreement for session 2016/17, you will be allowed continued accommodation on campus. Your contract for session 2016/17 will start on either 11 or 18 September 2016, and you will be invoiced for the interim period during October 2016. Please refer to the Residence Rules and Regulations for further information. Your present Residences Manager will inform any student making an internal move when your new room is ready. Keys for your new room will be available for collection from the appropriate Residence Reception. You will be expected to transfer your belongings as soon as possible to your new room. Please ensure you have packed all your belongings over the weekend in readiness for the move. You must be available from 4 September to 17 September 2016 to move your belongings and collect your keys for your new allocation. The keys must be collected by the resident (and partner if you have been allocated a studio flat). Please note: If you choose to stay during interim period then whilst we facilitate your stay, the communal areas of the flat (e.g. kitchen and bathrooms if it is a standard hall) may require cleaning and therefore you may experience some inconvenience and disruption during this time. What if I cannot get to Brunel at the specified day/time?If you are arriving when the Residence Office is closed please contact your Residences Office who will arrange for your keys to be collected from the Security Office. If you are not arriving on the start date of your contract please complete a Late Arrival Request form to ensure that your room is not cancelled before your arrival. If you are planning to arrive before the start date of your contract please complete an Early Arrival Request form - early arrival is not guaranteed and is dependent on availability. How do I pay my accommodation fees?After you have arrived and settled into your campus room you will be required to pay your first instalment of accommodation fees by 19 October 2016 (please refer to your Licence Agreement for fee instalment dates and amounts). The University prefers accommodation fees to be paid by Direct Debit, and you can set up a Direct Debit online before your arrival. Please see our Question and Answer Centre for more payment options. What happens if I change my mind or would like to arrive after the start date of my Licence Agreement?If you no longer require a room on campus please complete the online cancellation request form without delay to allow Accommodation Services to offer your room to another student. Please note that cancellation charges will apply. Please be advised if you cancel your Accommodation or you fail to arrive at the start of your contract your room will be cancelled and your booking fee will be retained by the University. If you are planning to arrive after your Licence Agreement has started you will need to complete a Late Arrival Request Form online. For further terms and conditions please refer to the Residence Rules and Regulations Booklet. Where can I park my car?Students (and partners in campus studio flats) living on campus or within a two mile radius of the University are not eligible to apply for an annual parking permit. They can use the pay and display areas between 8am and 4.30pm Monday to Friday. Once fully registered/enrolled you will need to apply for this access to be added to your Brunel Student ID card via eVision under 'My University' and then click on the relevant parking application link. The University does of course make exceptions for disabled/blue badge holders who can apply for a free parking permit via the Student Centre. Please note the University encourages the use of public transport and other sustainable methods of travel other than the car. For further information about parking/permits please visit www.brunel.ac.uk/about/pubfac/car-parking or email the Student Centre.
Good luck with your studies and we wish you an enjoyable stay! | Useful linksRequest formsAs part of the University Mentors role a Facebook group has been set up for each of the accommodation complexes on campus. This will give you the opportunity to ask questions about the Residences to the Students Mentors who will be living in your Complex and to have a chance to get to know some of your potential 'neighbours'. You will find the links to the Facebook groups below.
Frequently Asked Questions |
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Accommodation Services Team
Accommodation Services
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